If you haven’t yet, do yourself a favor and check out CareCenter. Submitting a ticket through CareCenter is the easiest and quickest way to request support. Why is this you may ask? Here are just a few of the reasons.
- You don’t have to pick up the phone and wait while we enter all the details of your issue into a ticket-or worse, wait on hold if our phones are exceptionally busy that day.
- Helps eliminate miscommunication by allowing you to pick the issue from a list, answer predefined questions, and include screenshots.
- You can check the status of your ticket(s), view any updates from our team and add in additional information you think will help us resolve your issue faster.
- You can look in the Learning Center to see if we’ve already identified a solution to your issue.
- You can use the online chat to talk with us.
Help us help you by utilizing CareCenter to its fullest potential.