If you haven’t yet, do yourself a favor and check out CareCenter. Submitting a ticket through CareCenter is the easiest and quickest way to request support. Why is this you may ask? Here are just a few of the reasons.
You don’t have to pick up the phone and wait while we enter all the details of your issue into a ticket-or worse, wait on hold if our phones are exceptionally busy that day.
Helps eliminate miscommunication by allowing you to pick the issue from a list, answer predefined questions, and include screenshots.
You can check the status of your ticket(s), view any updates from our team and add in additional information you think will help us resolve your issue faster.
You can look in the Learning Center to see if we’ve already identified a solution to your issue.
You can use the online chat to talk with us.
Help us help you by utilizing CareCenter to its fullest potential.